JOB DESCRIPTION
Address client needs while maintaining relationships with key accounts via phone and email/tickets.
Update and maintain account information and content for our existing clients.
Accurately create reports on a daily, monthly and quarterly basis for some of our larger high-potential accounts.
Take ownership in your training and development by being proactive, asking questions ,identifying areas for growth and taking action.
Communicate effectively with both team members and managers to better understand customer needs, maximize retention and growth, and share learnings.
Maintain a detailed understanding of products and services, assist clients with questions and suggest the best practices for their needs.
Create, test, troubleshoot and activate integrations from our internal system to a client s CRM system using a web-to-lead form and internal interface (Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).
What you will need:
Bachelor s degree or equivalent.
2-4 years of relevant sales or customer support experience.
Experience working with brand image and promoting value through customer experience.
Excellent communication skills, verbal and written with a high level of professionalism.
Strong organizational and time management skills, Active team player and multitasker who can quickly adjust priorities.
Enthusiasm and willingness to help and educate others.
Interest in marketing, business and technology.