About the Role
We are looking for a Program Manager – Talent & Delivery Strategy who will act as the central nerve system of our services business, aligning sales demand, delivery pipelines, and talent supply.
This role goes beyond traditional program management — you will own end-to-end workforce strategy, ensuring the right talent is deployed at the right time to maximize utilization, revenue, and delivery excellence.
You will work closely with Sales, Delivery Leaders (FSP / DTM / TOD), and Talent teams to drive demand-supply optimization at scale.
Key Responsibilities
1.Demand–Supply Alignment
- Own end-to-end mapping of incoming client requirements (from Sales & existing accounts) with available talent
- Drive fast and optimal allocationof resources across:
- Fixed Scope Projects (FSP)
- Dedicated Team Model (DTM)
- Talent on Demand (TOD)
- Ensure minimal latency between requirement → CV → onboarding
2. Workforce Planning & Forecasting
- Build and manage short-term and long-term hiring forecasts
- Translate sales pipeline + active deals into hiring demand
- Identify skill gaps early and trigger proactive hiring or upskilling
- Maintain a live view of capacity vs demand
3. Talent Pool & Bench Management
- Own the quality and readiness of bench resources
- Continuously evaluate:
- Skill relevance
- Deployment readiness
- Performance signals (IC feedback, rejections, etc.)
- Ensure bench resources are actively upskilled and project-ready
4. Onboarding & Offboarding Excellence
- Ensure smooth and fast onboarding of resources to projects
- Optimize offboarding and redeployment cycles to minimize idle time
- Drive standardization of onboarding processes across verticals
5. Utilization & Revenue Optimization
- Track and improve:
- Utilization % across teams
- Bench size & aging
- Revenue leakage due to unallocated capacity
- Partner with leadership to maximize billable utilization
6. Cross-Functional Coordination
- Act as a bridge between:
- Sales (new demand)
- Account Managers (existing clients)
- Delivery Heads (execution)
- Talent / Hiring teams
- Bring visibility and structure across all moving parts
7. Data, Reporting & Insights
- Build dashboards and reports for:
- Open vs fulfilled requirements
- Talent availability by skill
- IC funnel (scheduled / cleared / rejected)
- Hiring pipeline vs demand
- Drive data-backed decision making for leadership
Key Metrics (Success KPIs)
- 🔼 Overall Utilization %
- 🔽 Bench size & bench aging
- ⏱ Time to fulfill requirements
- 🔼 CV-to-selection ratio
- 🔼 Forecasting accuracy (Demand vs Hiring)
- 🔼 Revenue per resource
- 🔽 Missed opportunities due to lack of readiness
Ideal Candidate Profile
- 4–8 years of experience in:
- Program Management / Business Operations / Staffing / Delivery Ops
- Strong understanding of:
- IT services / consulting / staffing models
- Proven ability to:
- Manage complex cross-functional workflows
- Work with data, dashboards, and forecasting
- High ownership mindset with problem-solving orientation
- Comfortable working in a fast-paced, high-growth environment